Our support agreement is based on a per-device/per-month flat fee and includes all the services required to support and maintain your technology.
We don’t have any hidden fees or surprise invoices; services that are not included are discussed and approved before the work begins.
We meet with our clients routinely to plan for technology changes, forecast future spending and maintain a lifecycle plan for all equipment. Our tools work 24/7 and our team works around the clock to minimize downtime for users.
Because you have a team of technicians working on your network at all times, you never have to worry about paying to train staff and staff being sick or on vacation.
Every network needs proper planning, monitoring, maintenance, and reporting to ensure it operates as needed. However most small businesses with 15-100 computers can’t afford a full time IT department to look after these duties. As a result the owners, managers, or internal “IT Guy” do all the work instead of working “on” their business and focusing on making money. Our support agreements bring an entire team of personnel to you for a fraction of the cost of hiring internally.
In order to properly secure, maintain and optimize all workstations and to ensure that the users get the most out of their equipment, our team spends an average of 1.5 hours per month maintaining each one (not including server or infrastructure).
EVERY request from our clients is documented and we track our response times to ensure that we ALWAYS respond to you when you need us.
If you are a business owner who has lost trust in either your IT Systems or IT provider, you can greatly benefit from what we have to offer. At Superion we believe that IT support is more than just fixing computers – It is about being the trusted advisor for our Clients.
We provide you with complete documentation on all aspects of your network and provide regular status reports so you that with only a few seconds of your time you are able to track the overall condition of your network.
Superion provides a team of industry experts with the knowledge and experience that is required for designing, implementing, maintaining, supporting and adapting technology to meet your needs – both for the present and the future.
See our SKILLS pages for more information on the depth of knowledge and experience that Superion offers.
If you would like to know more about Superion and the value we bring to our clients, please click here to send us a message or call us today at 604.259.7647. To read more about the benefits and service plans, please click on the quick links below.