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Service Plans Comparison

NETWORK SERVICES (PER SITE LOCATION)ESSENTIALSPROELITE
Network Appliance Patch Management

Firewall, Switch, UPS, Email Security, VPN Testing, deployment, review of patches/firmware updates
Monitoring

Appliance logs, Bandwidth usage, Network Connectivity, Temperature
VPN Management

Adding, removing tunnels, routes, users
Security Management

Maintaining settings to ensure device is set for maximum security
Remote Remediation

Remotely resolve errors that occur on all network appliances
Onsite Remediation

Resolve errors that occur on all network appliances onsite if remote remediation fails.

Managed Server (Per Server)EssentialsProElite
Monitoring

Appliance logs, Bandwidth usage, Network Connectivity, Temperature
Patch Management

Testing, tracking, and deployment of OS and application patches
Operating System Maintenance

Defrag, Check Disk, Virus scan, temp file cleanup
Email Systems administration

Email database maintenance, user addition, deletions
Active Directory administration

User addition and deletion, password resets, profile management
Print Queue administration

Manage print jobs, reset print ques, resolve print connectivity issues
Application installation

Installation, updating of required applications
Antivirus and Anti-spyware

Routine updating, scanning and removal of virus and spyware **Includes license costs of software
Security Management

Maintaining security including password policy and remote access policy management.
Backup and Recovery administration

Monitoring, Scheduling, Testing, and management of company data backups
System Backup (ShadowProtect)

Creation, maintenance, and deployment of restore images for systems
Off-Site Backup

Off-site backup to our NOC for up to 2TB of storage (more space is negotiable if needed)
Remote Provisioning

Remotely setting up of new computers as required (**conditions apply)
Remote Remediation

Remote service to resolve and repair operating system issues
Onsite Remediation

Onsite Service to physically repair or replace parts or initiate reinstallations
Physical Maintenance

Onsite cleaning and inspection of system
Decommissioning

Removing data, secure wipe, and recycling

Managed Workstation (Per Workstation)EssentialsProElite
Monitoring

Appliance logs, Bandwidth usage, Network Connectivity, Temperature
Patch Management

Testing, tracking, and deployment of OS and application patches
Operating System Maintenance

Defrag, Check Disk, Virus scan, temp file cleanup
Application installation

Installation, updating of required applications
Antivirus and Anti-spyware

Routine updating, scanning and removal of virus and spyware **Includes license costs of software
Security Management

Maintaining security including password policy and remote access policy management.
Remote Provisioning

Remotely setting up of new computers as required (**conditions apply)
Remote Remediation

Remote service to resolve and repair operating system issues
Onsite Remediation

Onsite Service to physically repair or replace parts or initiate reinstallations
Physical Maintenance

Onsite cleaning and inspection of system
Onsite Deployment

Onsite deployment and physical setup of new computers (**conditions apply)
Decommissioning

Removing data, secure wipe, and recycling

Managed Mobile (Per Tablet or Smartphone)EssentialsProElite
Provisioning

Setup of accounts, security, and settings to conform to business requirements
Security Management

Maintaining security profiles to ensure device is protected if lost or stolen
Remediation

Resolving operating system issues
Decommissioning

Removing data, secure wipe, and recycling

Business ServicesEssentialsProElite
Asset Management

Tracking serial #'s, warranties, licenses, purchase vendor of all supported equipment
License Management

Tracking OS and Application licenses, vendor purchased from , renewal dates
Downstream IT

Provides a Client's staffed I.T. personnel with direct access to our ticketing system so they can use directly to manage.
Budget Planning

Meet with Client Execs quarterly to review agreement performace, discuss upgrades, assist with budgeting future IT costs
Security Planning / Management

Periodic review and testing of network and resource security, routinely change system passwords
Disaster Recovery Planning / Management

Planning, deployment, testing, review of all business critical systems and data
Help Desk

Desktop support for end user questions, concerns, and problem remediation
Change Management

Tracking and reporting of tickets for problem or request resolution
Vendor Management

Liase with all technology vendors (telco, software, hardware, etc). Track contacts, agreements with vendors.