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Service Plans

Superion’s Managed IT Services Plans.

From basic monitoring right through to complete administration and management of all devices on your network.

Superion’s Managed IT Services Plans are designed to cover all aspects of your IT Support needs.

From basic monitoring right through to complete administration and management of all devices on your network.

In order to customize a support agreement to meet our client’s exact needs, we have divided our plans into 3 categories; Essentials, Pro, and Elite.

Each plan contains a further 4 categories: Network/Location, Servers, Workstations, and Mobile.

An example of tailoring a service plan to best suit our client needs is choosing the “Elite Plan” for the network and servers that require more onsite attention along with the “Pro Plan” for workstations and mobile in order to minimize overall monthly cost.

 

Essentials

The Essentials Plan is designed for businesses that have existing technicians on staff but wish to offload or augment some of the maintenance tasks to our team. This plan is includes 24/7 monitoring, performance optimization, and patch management. The plan does not include labour to resolve issues detected as it is intended to pass faults detected to the Clients internal team to remediate.

 

Pro

The Pro Plan extends the Essentials Plan by including the labour to remotely resolve issues and extends our full Help Desk service to our clients. The Pro Plan also includes multiple levels of anti-virus and anti-spyware detection and prevention (eliminating the need to license existing software) and further provides an enterprise grade backup and disaster recovery solution for servers, including offsite backup.

 

Elite

The Elite Plan is our premium services plan that is ideal for complete control of your IT labour costs. The plan includes both remote and onsite labour for supporting and maintaining your equipment, in addition to all the services that are included in the Pro and Essentials Plans.

 

Beyond the Box

At Superion we believe that IT is more than just fixing computers. To support this, all our Service Plans include a series of Value Added Services. These Value Added Services ensure that you have a true IT Department working with you and not just a technician fixing computers.

 

Contact us

If you would like to know more about Superion and the value we bring to our clients, please click here to send us a message or call us today at 604.259.7647. To read more about the benefits and service plans, please click on the quick links below.