One of the largest optical companies in Canada, IRIS – The Visual Group, operating for over 27 years, developed a serious problem within their stores and were losing business. The company had spent a great deal of time and money making sure they hired the right staff, provided effective staff training, stocked excellent quality and selection of products and overall ensured an exceptional experience for their clients.
TRK Engineering, a leader in the wireless communications field, contacted Superion in April of 2012 as they were in need of improving their IT Support and aging technology infrastructure. At the time they were being supported by an employee who was working as one of their engineers. This employee’s attention was divided amongst multiple duties and as a result was spending more time on IT and less time on billable services.
Analytic Systems Ware Ltd. is a high profile manufacturing firm with over 100 employees. Over their 37 year history they had relied on a number of different people to support their IT needs but suddenly realized that they were not being supported to the degree they believed they were. Their server had failed, their backups were not functioning and they faced the ultimate threat to any business – the loss of their core business data.