Privacy Policy

Effective Date: June 10th 2025

Superion Inc. ("we," "us," or "our") operates the website https://www.superion.ca/ (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

• Personal Information: We may collect personal information that you voluntarily provide, such as your name, email address, phone number, and any other details you submit through our contact forms, SMS opt-ins, or account registration.
  Non-Personal Information: We may automatically collect non-personal information about your device, browser type, and usage patterns when you interact with our Site. This may include IP addresses, browser settings, and cookies.
  SMS/Text Messaging Information: If you opt-in to receive SMS/text messages from us, we collect only your phone number for this purpose.

2. Use of Information

• We use your personal information to:

  • Communicate with you;

  • Provide services and support;

  • Improve our offerings;

  • Comply with legal obligations.

  SMS Usage:
  Phone numbers collected for SMS/texting are used solely to contact you regarding specific service-related matters, such as updates or questions about open service tickets.

  Non-Personal Information:
  We use non-personal information to analyze trends, administer the Site, improve our services, and gather demographic data.

3. Sharing of Information

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, and payment processing. These providers are contractually obligated to protect your information.

  Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights or the rights of others.

  SMS Consent Privacy: SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile number is kept confidential and used strictly for operational and support communications initiated by you or related to your account with us.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us understand how you use the Site and allow us to improve your experience. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also withdraw your consent to the processing of your personal information at any time, subject to legal or contractual restrictions. To exercise these rights, please contact us.

8. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us via:

• Our Contact Form
• Mailing Address: #101 - 17618 58th Ave, Surrey, BC, V3S 1L3, Canada

By using our Site, you consent to the terms of this Privacy Policy.

Terms & Conditions for SMS/Text Messaging

By providing your mobile number and opting in to receive SMS/text messages from Superion Inc. ("we," "us," or "our"), you agree to the following terms and conditions:

1. Types of Messages You May Receive

By opting in, you consent to receive text messages from Superion Inc. related to:

• Appointment or service visit reminders

• Open or pending service ticket updates

• System or service status alerts

• Account-related notifications

• Billing, payment reminders, and transactional updates

• Security notifications (e.g., password reset alerts or access attempts)

• Other communications relevant to services you have requested

We do not send promotional or marketing text messages without separate express consent.

2. Message Frequency

The number of messages you receive will vary based on your service activity and interactions with our support team.
Messaging frequency may vary depending on the volume of activity associated with your account or service request.

3. Message and Data Rates

Message and data rates may apply from your mobile service provider. Please check your mobile plan for details.

4. Opt-Out Instructions

You can opt out of receiving SMS/text messages from us at any time:

• Text STOP to discontinue receiving SMS messages.

• After you text STOP, you will receive a one-time confirmation message of your opt-out status.

• You may re-subscribe at any time by providing your consent again through our web forms or service portal.

5. Help and Support

If you require help or further information:

• Text HELP for support options

• Or visit our website at www.superion.ca

6. Privacy and Data Use

We respect your privacy. For full details on how we collect, use, and safeguard your information:

• Visit our Privacy Policy

• Visit our Terms of Service (link currently same as Privacy Policy; update if TOS has a different URL)

SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile number is used solely for operational and service-related messaging.