WHO WE ARE
“Train people well enough so they can leave. Treat them well enough so they don’t want to.” – Richard Branson
Others talk a lot about their “competitive advantage”. They tout their help desk services, their response time, and their services in general. To us, these are all “permissions to play”, and if we didn’t already do those phenomenally well, we wouldn’t be in business. What truly differentiates Superion is our combination of People, Processes, and Values that drives our successes with providing an Exceptional Client Experience for everyone that interacts with us. Read below for more details.
Mike Burton, Chief Executive Officer
Matt Morgan, Service Manager
Natalie Burton, Executive Assistant and Accounting Admin
Andrew Hiscock, Field Support
Andrew has always had a passion for helping people. Specifically, he has used this passion to build the tools that allow people to be more productive in their own work, as well as in their business. Before Superion, Andrew worked for 6 years as an independent computer consultant. However, over time he felt that what he had to offer would be better leveraged within a team. “Joining Superion is probably the best thing I have done in my career. Working within a cooperative and fun team environment has been a rewarding experience.”
Andrew has not always worked in the IT industry; however, over the last 28 years of his professional career he has racked up at least 16 years of direct IT experience. The rest of his working life has consisted of a wide range of different jobs; and even in those positions he has always been “That Guy” that people asked to take care of IT issues. This combination of skills and experiences serves him well when working in the field!On a personal note, Andrew still manages “Game Night” with the guys on a semi regular basis, but what he really wants to do is get back to Heavy Combat and Archery with the Society for Creative Anachronism. He says, “Anyone who has kids knows there is a demarcation point from what you used to do and what you do now!”
Darren Jesperson, Network Engineer
Darren started off by receiving his post secondary education in the electronics field. With this, he then moved slightly over to working with computers and technology in the security industry. He has since continued in IT, to what has now been over 25 years in the industry with over a dozen IT certifications, as well as a diploma in computer maintenance technology.
Darren has worked with the owners of Superion for over 25 years throughout their careers. He has maintained their relationship due to their common commitment to using correct products, solutions, as well as setting best practices. What he loves most about the IT industry is that everyday can bring a new challenge – from quick resolutions to all night jobs – because IT does not always follow what is expected. He has so much passion for this industry especially when he is helping his clients. Darren prides him self in never giving up on an issue until it is resolved.
On a personal note, Darren loves to find the humour in things whenever possible, including working in the industry through Y2K and being disappointed with the results. He also is married with two children: a teen and a toddler, as of writing, and enjoys the challenges parenting can bring. His interests and hobbies also include, technology, sci-fi, hiking, and volunteering in leading youth organizations.
Wayne Stokes, Help Desk Specialist
Wayne’s background in IT has always been customer focused. In many cases it has been in tightly regulated industries. Coming from a varied background, Wayne has had roles in every part of the IT support chain. Such roles being a supplier of hardware, to managing small IT departments, and of course, providing direct IT support.
Having been involved in outsourcing large parts of IT support for previous employers, he has experienced the frustrations and pain of “bad” IT companies. Such as companies who refuse to take responsibility, who are not willing to engage with other parties, and whom seem only willing to do the bare minimum required. Wayne takes pride in knowing first hand how important trust and credibility are, especially when a company hands over such a vital part of their infrastructure to a third party.
Wayne has a very simple approach to dealing with support issues – “I simply ask myself at each step of the way if I’m treating the customer the way I’d want to be treated in their position. Incredibly, so many companies, not just in IT, get this wrong. However, I am pleased to say my view of treating the customer right is perfectly aligned with company ethics and values here at Superion.”
Steven Astle, Help Desk Specialist
Steven has been working in the IT industry since 2007, starting in a small shop that did mostly custom PC builds and consumer repairs. He’s worked with various companies in various roles and has strived to maintain a more human-centric view on technology “I’ve worked with a lot of techs who only want to talk about Giga-giblets and Mega-waffles, but what people really want to know is ‘how does this computer make my job easier?’ and ‘how can this phone keep me close to the people I care about’”.
Steven has experimented on and off in the construction industry. He could probably build you a house, but admits it would likely burn down and/or collapse before long. He learned 2 things working with contractors: working outside in BC is only fun May-September, and technical ability means nothing if you can’t stay organized, on-schedule, and maintain open communication with your client.
In his personal life, Steven enjoys playing games with his friends (with equal love to both board and video games). He’s a terrible hockey player whose key ability is keeping his team in good spirits on the bench as they march to defeat.
This is what holds it all together. The glue between the People and the Values.
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Serving businesses with their IT Support and Managed IT Services needs in Abbotsford, Langley, Surrey, Delta, Richmond, Burnaby, Vancouver, New Westminster, Coquitlam, and across Canada.